How can we help?
What is your shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
How do I track my order?
After your order is processed, you should receive an email with tracking information in it. If you didn't receive this information, please send us an email with your order number and we'll work with you to track it down.
How long will it take until my pet's treats arrive?
We ship out all orders within 2-3 business days. Your package typically arrives 3-5 days after it is shipped.
Where do you ship?
We ship throughout the USA, Hawaii, Alaska, and most US territories and military bases.
How much is shipping?
Shipping is calculated at check out specific to the delivery address you provide. We offer free shipping on orders over $60.
Subscribe and Save
How does it work?
We offer a discount for Subscribe & Save customers. When you’re shopping for any Finley’s products, select the Subscribe & Save option on the product page when you add the item to your cart. Choose the product, frequency, and order! Its that easy.
Can I add treats, or skip an order?
You are in full control! To manage your account, simply log in to your account on our website or click here. You can log into your account and from there, you can add more treats, change the frequency, skipor cancel your order, update personal info like address and credit card. Any questions, just let us know!
Can I use a discount code on subscription orders?
At this time, we cannot combine discounts. Subscribe and Save Customers receive 10% off their orders.
Returns, Refunds & Exchanges
What is your return and refund process?
All return and refund information can be found here. We do our best to help in these situations and understand there are always unique situations we aren’t expecting. Please note products outside our 14-day purchase window will not be eligible for a return or refund.
Do you ship overseas?
We do not ship overseas at this time.
What if my pet doesn't like the product?
We do our best to make sure every dog has the best treating experience. Sometimes they just don’t like the treats. If that happens, please send an email to firstname.lastname@example.org with your order number and we will be happy to help! Please note, any products purchased from one of our amazing retail partners will require you to work directly with the retailer to resolve your concern. We’re here to help, so please reach out before leaving us a review!
Can I exchange an item for something else?
We are unable to offer exchanges at this time. You are able to place a new order at any time. For defective or damaged products, please email us at email@example.com to arrange for a refund or exchange.
What is the best way of getting in touch?
If you have additional questions or comments, please reach out to us at firstname.lastname@example.org or through the "contact us" page on our site. We respond to emails Monday through Friday during normal business hours. If there is an issue, we will do everything we can to make it right as quickly as possible!
How do I know your products are safe for my dog?
Our quality control and safety standards exceed the Association of American Feed Control Officials (AAFCO) standards for pet food. Our ingredients meet stringent U.S. quality standards. Our products are free from fillers, by-products, and artificial colors and flavors. We test for pathogenic bacteria throughout the entire manufacturing process, including the finished products, before they ever leave the manufacturing facility. Grains are tested for aflatoxins, and meat ingredients are tested for salmonella, E. Coli and other pathogenic bacteria. All of our products must pass salmonella testing before we can ship them off to you.
Are your treats All-Natural?
Yes! We use natural ingredients and preservatives to guarantee your pup gets the most delicious, healthy, and fresh treats at all times. Our ingredient list is short for a reason. Every treat is free of fillers, by-products, and artificial colors, flavors, or preservatives. If we wouldn’t feed it to Finley, we wouldn’t feed it to your dog.
How many treats can I give my dog per day?
As a general rule, treats should not make up more than 10% of your dog’s daily calorie intake. For our benefit bars, we recommend you use the feeding guidelines based on your dog’s weight and found on the back of each Benefit Bar package. If you have any questions, please consult your veterinarianfor recommendations specific to your pet.
Are Finley's treats for all breeds and sizes?
Our treats meet the needs of all pets no matter their age, size, or ability to sit, stay, shake, roll, or jump!
Where do your ingredients come from?
Our ingredients are globally sourced and crafted in the USA. We do not source ingredients from China. We purposefully pack our treats with the essential superfoods and natural ingredients your dog loves. Our globally sourced ingredients like cinnamon, lamb, duck, and coconut oil come from suppliers that meet our highest standards.
Do your products contain any allergens?
Although we try to avoid ingredients that are common allergens for dogs, please check the product listing for each flavor. There is a complete ingredient disclosure. If you have any questions, please consult your veterinarian related to your dog’s specific needs.
How does your mission work?
Finley’s is committed to reducing barriers to employment people with disabilities experience. One in four Americans have a disability and over 80% of them are unemployed or underemployed. This equates to over 45 million Americans! In Canada, 6.2 million Canadians have a disability and over 2.5 million are unemployed. Together we can change that!
Why do you say “every bag sold supports people with disabilities” on your packaging?
Without the sales of our products, we cannot execute our mission to bring inclusion to the pet industry and beyond. We recognize jobs are an important part of our mission, but not the only avenue we support. We give to local organizations in the communities where our products are sold and make every effort to keep those contributions in your community. We work with Special Olympics, Best Buddies, and many local non-profits committed to inclusion. In addition, we invest in partnerships for those closest to our mission, so representation of all people is found across all our sales and marketing efforts. Without your support, we wouldn’t be able to do that. We ask our customers and retail partners to help us identify who in their community we can help, and encourage you to share with email@example.com!
How do I recommend a candidate or apply to be an ambassador?
We encourage everyone to apply! Please contact us and review the areas we are hiring. Even if we aren’t hiring in your area today, please let us know your interest. Often, we work alongside our retail partners to find creative ways to help others find employment in their community. We believe that’s the best way to pay it forward!
Do you receive government funding in exchange for your mission?
No. We do not receive additional funding, grants, or kickbacks for being inclusive. We believe in meeting people where they are at, and allowing them to be a valued member of our team just like anyone else. We work alongside organizations that support community employment; however, they are paid just like anyone else doing the same job at an equal wage. We do not utilize the sub minimum wage model that some state and federal governments allow. If you have suggestions to improve our employment model, we encourage you to share them as we are always looking to improve to better support people and pets of all abilities.
Can I pick my products up from your facility or may I have a tour?
We appreciate this question however; we do not offer local pick up or tours at this time to the public. We’re cooking up something special that you and your friends can enjoy in person soon!